Level 3 Business Administrator Apprenticeship
The Level 3 Business Administrator apprenticeship develops the essential knowledge, skills, and behaviours needed to succeed in a wide range of organisations across the public, private, and charitable sectors. Apprentices gain highly transferable administrative skills, including communication, time management, problem-solving, and decision-making, while learning how to support business operations, improve processes, and work effectively across teams. Designed to build confidence and professionalism, the apprenticeship encourages initiative, integrity, and a proactive approach to work. It also prepares apprentices for future progression by developing leadership potential through coaching and mentoring others.
What is an apprenticeship?
An apprenticeship is a blend of a full-time job with training. The apprentice will roughly split their time 80/20. Majority of their working time will be spent carrying out their day-to-day job responsibilities. A minimum of 6 hours per week of their normal work time will be ‘off-the-job’ and spent working towards their apprenticeship qualification.
Critical to the success of the apprenticeship, the learner must be actively working towards their apprenticeship standard for at least 6 hours per week of their time they are paid by you over a minimum duration of 12 months.
For consistency, the minimum off-the-job hours for each different course has been set by the Department of Education. Depending on how the course is planned and delivered, the hours required to be successful on the course may be higher than the statutory minimum.
Apprenticeship learning route benefits
- You will have weekly face to face delivery sessions (min 3 hours a week)
- Employer only has to pay up to 5% of the course cost
- Apprentices are allocated at least 6 hours of their work time to complete the apprenticeship – min 3 hours at Whyy? Change, min 3 hours spent applying the learning in the workplace
- Our expert practitioners will deliver interactive and engaging sessions
Support Level 3 Business Administrator Modules
The Level 3 Business Administrator apprenticeship is ideal for individuals working in, or aspiring to work in, administrative and support roles across a wide range of sectors. Typical positions include Business Administrator, Administrative Assistant, Office Assistant, Receptionist, Project Support, Operations Assistant, and Customer Service Administrator. The broad and transferable nature of the apprenticeship also makes it well suited to roles supporting HR, finance, and team coordination functions. As well as building the core skills needed to succeed in administrative roles, this apprenticeship can provide a valuable stepping stone into more specialized or technical career pathways, enabling learners to progress into areas such as HR, finance, project management, or operations depending on their interests and career goals.
- Organisational awareness
- Decision making and problem solving
- Managing own performance
- Stakeholders
- Interpersonal skills and behaviours
- Communication
- Planning and organisation
- Project management
For apprentices, it provides the opportunity to build confidence and develop essential workplace skills in addition to gaining a nationally recognised qualification. It also supports future career progression by creating pathways into supervisory, management, or specialist roles.
The organisation will benefit from having a skilled, capable employee who can improve efficiency, support business operations, and add value across teams.
Eligibility
At Whyy? Change, we assess every potential learner to check they’re eligible and will discuss what you’d like to get out of the apprenticeship as well as the learner.
- Aged 16 or over (no upper age limit)
- Employed
- Living in the UK or EU for the past 3 years
- Learning significant new knowledge, skills and behaviours
- Not on any other fully-funded training course
Whether they are having direct learning sessions, having meaningful discussions with their peers and internal stakeholders to understand how their role aligns with the organisational objectives, or applying their new skills in your workplace through implementing techniques they’ve learned with Whyy?, they require the time to develop and become accomplished Business Administrators over the duration of the apprenticeship…..your business will reap the rewards from this investment of time.
Once the learning has been completed, to assess that they understand and can apply their new knowledge, skills and behaviours, they will be independently assessed through various assessment methods that will challenge them but will prove valuable for their careers in learning and development.
Funding
The Business Administrator Apprenticeship costs £5,000. You can get 95-100% funding available so you’ll only have to pay a maximum of 5% (£250) for the apprenticeship. To access this funding, all employers must have digital apprenticeship account.
14-15 months
14-15 months on programme; 3 months EPA
Price
Funding Band: £5,000
Delivery Method
Face-to-face or virtual face-to-face workshops
Whyy? Change HQ
Unit 7B, AESSEAL New York Stadium, New York Way, Rotherham, S60 1FJ
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Knowledge
they will learn
- Understands the organisation’s purpose, goals, values, resources, and how external influences such as market trends, political and economic factors impact the organisation and its strategy.
- Recognises how their role and skills contribute to the organisation, how they fit within the team, and how this supports their career development.
- Understands how to effectively engage and manage relationships with a range of internal and external stakeholders, including customers, suppliers, and partners.
- Understands and supports compliance with relevant legislation and regulations such as data protection, health and safety, and industry standards.
- Understands and follows internal organisational and sector-specific policies that guide business operations.
- Understands core business principles such as finance, change management, and project management, and their application in practice.
- Understands, administers, and improves organisational processes, including financial and operational procedures, using a solutions-focused approach.
Skills
they will develop
- Confidently uses a range of IT systems and software (e.g. MS Office) to produce documents, manage data, and carry out business processes. Selects appropriate tools for tasks and maintains, updates, and analyses information effectively.
- Produces accurate documents and records while maintaining confidentiality and organisational standards. Reviews work, suggests improvements, and supports others in completing documentation tasks correctly.
- Demonstrates sound judgement and proactive thinking when making decisions, even in challenging situations. Knows when to seek guidance from more experienced colleagues.
- Builds strong working relationships and communicates effectively across teams. Acts as a positive role model, influencing others and developing coaching abilities.
- Communicates clearly and confidently across a variety of channels, adapting style to suit the audience. Represents the organisation professionally and responds effectively to internal and external queries.
- Consistently delivers high-quality work and seeks continuous improvement. Identifies process enhancements, shares best practices, and resolves complex issues using strong problem-solving skills.
- Effectively manages time, priorities, and resources to meet deadlines and expectations.
- Applies project management principles and tools to plan, resource, monitor, and deliver projects successfully, taking the lead when required.
Behaviors
they will adopt
- Maintains a high standard of professional behavior, including respectful conduct, punctuality, and appropriate presentation, while promoting diversity and adhering to organisational policies. Acts as a positive role model, supporting team culture and constructively challenging inappropriate behavior.
- Demonstrates integrity, reliability, self-motivation, and a proactive, positive attitude. Encourages and motivates others, especially in shared responsibilities.
- Takes responsibility for their work, responds positively to feedback, and shows initiative and resilience. Actively manages their own development, seeks guidance when needed, and evaluates their performance against organisational standards.
- Is able to accept and deal with changing priorities related to both their own work and to the organisation.
- Takes accountability for both individual and team outcomes, ensuring high-quality project delivery and customer satisfaction. Proactively supports the development of their own and others’ skills and performance.
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