Level 3 Business Administrator Apprenticeship
The Level 3 Business Administrator apprenticeship develops the essential knowledge, skills, and behaviours needed to succeed in a wide range of organisations across the public, private, and charitable sectors. Apprentices gain highly transferable administrative skills, including communication, time management, problem-solving, and decision-making, while learning how to support business operations, improve processes, and work effectively across teams. Designed to build confidence and professionalism, the apprenticeship encourages initiative, integrity, and a proactive approach to work. It also prepares apprentices for future progression by developing leadership potential through coaching and mentoring others.
What is an apprenticeship?
An apprenticeship is a blend of a full-time job with training. The apprentice will roughly split their time 80/20. Majority of their working time will be spent carrying out their day-to-day job responsibilities. A minimum of 6 hours per week of their normal work time will be ‘off-the-job’ and spent working towards their apprenticeship qualification.
Critical to the success of the apprenticeship, the learner must be actively working towards their apprenticeship standard for at least 6 hours per week of their time they are paid by you over a minimum duration of 12 months.
For consistency, the minimum off-the-job hours for each different course has been set by the Department of Education. Depending on how the course is planned and delivered, the hours required to be successful on the course may be higher than the statutory minimum.
Apprenticeship learning route benefits
- You will have weekly face to face delivery sessions (min 3 hours a week)
- Employer only has to pay up to 5% of the course cost
- Apprentices are allocated at least 6 hours of their work time to complete the apprenticeship – min 3 hours at Whyy? Change, min 3 hours spent applying the learning in the workplace
- Our expert practitioners will deliver interactive and engaging sessions
Support Level 3 Business Administrator Modules
The Level 3 Business Administrator apprenticeship is ideal for individuals working in, or aspiring to work in, administrative and support roles across a wide range of sectors. Typical positions include Business Administrator, Administrative Assistant, Office Assistant, Receptionist, Project Support, Operations Assistant, and Customer Service Administrator. The broad and transferable nature of the apprenticeship also makes it well suited to roles supporting HR, finance, and team coordination functions. As well as building the core skills needed to succeed in administrative roles, this apprenticeship can provide a valuable stepping stone into more specialized or technical career pathways, enabling learners to progress into areas such as HR, finance, project management, or operations depending on their interests and career goals.
- Organisational awareness
- Decision making and problem solving
- Managing own performance
- Stakeholders
- Interpersonal skills and behaviours
- Communication
- Planning and organisation
- Project management
For apprentices, it provides the opportunity to build confidence and develop essential workplace skills in addition to gaining a nationally recognised qualification. It also supports future career progression by creating pathways into supervisory, management, or specialist roles.
The organisation will benefit from having a skilled, capable employee who can improve efficiency, support business operations, and add value across teams.
Eligibility
At Whyy? Change, we assess every potential learner to check they’re eligible and will discuss what you’d like to get out of the apprenticeship as well as the learner.
- Aged 16 or over (no upper age limit)
- Employed
- Living in the UK or EU for the past 3 years
- Learning significant new knowledge, skills and behaviours
- Not on any other fully-funded training course
Whether they are having direct learning sessions, having meaningful discussions with their peers and internal stakeholders to understand how their role aligns with the organisational objectives, or applying their new skills in your workplace through implementing techniques they’ve learned with Whyy?, they require the time to develop and become accomplished Business Administrators over the duration of the apprenticeship…..your business will reap the rewards from this investment of time.
Once the learning has been completed, to assess that they understand and can apply their new knowledge, skills and behaviours, they will be independently assessed through various assessment methods that will challenge them but will prove valuable for their careers in learning and development.
Funding
The Business Administrator Apprenticeship costs £5,000. You can get 95-100% funding available so you’ll only have to pay a maximum of 5% (£250) for the apprenticeship. To access this funding, all employers must have digital apprenticeship account.
14-15 months
14-15 months on programme; 3 months EPA
Price
Funding Band: £5,000
Delivery Method
Face-to-face or virtual face-to-face workshops
Whyy? Change HQ
Unit 7B, AESSEAL New York Stadium, New York Way, Rotherham, S60 1FJ
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Knowledge
they’ll learn
- Understands organisational purpose, activities, aims, values, vision for the future, resources and the way that the political/economic environment affects the organisation.
- Knows organisational structure and demonstrates understanding of how their work benefits the organisation. Knows how they fit within their team and recognizes how their skills can help them to progress their career.
- Understands relevant external factors e.g. market forces, policy & regulatory changes, supply chain etc. and the wider business impact). Where necessary understands the international/global market in which the employing organisation is placed.
- Has a practical knowledge of managing stakeholders and their differing relationships to an organisation. This includes internal and external customers, clients and/or suppliers. Liaises with internal/external customers, suppliers or stakeholders from inside or outside the UK. Engages and fosters relationships with suppliers and partner organisations.
- Understands laws and regulations that apply to their role including data protection, health & safety, compliance etc. Supports the company in applying the regulations.
- Understands the organisation’s internal policies and key business policies relating to sector.
- Understands the applicability of business principles such as managing change, business finances and project management.
- Understands the organisation’s processes, e.g. making payments or processing customer data. Is able to review processes autonomously and make suggestions for improvements. Applying a solutions-based approach to improve business processes and helping define procedures. Understands how to administer billing, process invoices and purchase orders.
Skills
they’ll develop
- Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
- Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others’ work. Maintains records and files, handles confidential information in compliance with the organisation’s procedures. Coaches others in the processes required to complete these tasks.
- Exercises productivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
- Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
- Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
- Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
- Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
- Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Behaviors
they’ll adopt
- Behaves in a professional way. This includes: personal presentation, respect, respecting and encouraging diversity to cater for wider audiences, punctuality and attitude to colleagues, customers and key stakeholders. Adheres to the organisation’s code of conduct for professional use of social media. Acts as a role model, contributing to team cohesion and productivity “ representing the positive aspects of team culture and respectfully challenging inappropriate prevailing cultures.
- Shows exemplary qualities that are valued including integrity, reliability, self-motivation, being pro-active and a positive attitude. Motivates others where responsibility is shared.
- Takes responsibility for their own work, accepts feedback in a positive way, uses initiative and shows resilience. Also takes responsibility for their own development, knows when to ask questions to complete a task and informs their line manager when a task is complete. Performs thorough self-assessments of their work and complies with the organisation’s procedures.
- Is able to accept and deal with changing priorities related to both their own work and to the organisation.
- Demonstrates taking responsibility for team performance and quality of projects delivered. Takes a clear interest in seeing that projects are successfully completed and customer requests handled appropriately. Takes initiative to develop own and others’ skills and behaviours.
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